1. General and Acceptance of Terms

These comprehensive Terms & Conditions govern the use of the 'A Page Of Silver' website, www.apageofsilver.co.uk, and the purchase of all handmade jewellery and related products from our store. By accessing our website, placing an order, or completing a transaction, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. These terms apply to all users of the site, including browsers, customers, merchants, and/or contributors of content.

2. Products and Intellectual Property

Product Variation

All jewellery sold by A Page Of Silver is handcrafted. This unique process means that while we strive for consistency, slight and unavoidable variations in size, shape, colour, and texture may occur between the item displayed on the website and the item you receive. These variations are an inherent characteristic of genuine handmade goods and do not constitute a fault.

Pricing and Availability

All product prices are listed in Great British Pounds (£). We reserve the right to modify or discontinue any product without notice at any time. Product prices are subject to change without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product.

Intellectual Property

All designs, photographs, and content displayed on this website are the sole intellectual property of A Page Of silver. You may not copy, reproduce, or redistribute any of our designs or content without our express written permission.

3. Orders, Confirmation, and Payment

Order Confirmation

An order is considered accepted and confirmed only once full payment has been successfully received and cleared. You will receive an email confirmation once your order is processed.

Payment Security

All payments are processed securely through reputable third-party payment gateways (e.g., Shopify Payments, PayPal, Stripe). We do not store or have direct access to your sensitive financial data, such as credit card numbers.

Order Refusal

We reserve the absolute right to refuse or cancel any order placed with us. This may occur, for example, due to product stock limitations, an error in the price or product description, suspicion of fraudulent activity, or if a material breach of these Terms is suspected. Should your order be cancelled after your payment has been processed, we will issue a full refund to your original method of payment.

4. Shipping and Delivery

Processing and Dispatch Time

As all items are handmade, orders require time for processing and preparation. Standard delivery time is an estimated up to 14 working days (two weeks) from the date of payment confirmation. During peak periods (e.g., holidays), this timeframe may be extended, and we will communicate any changes on the website or via email.

Delivery Liability

Once an order has been dispatched and tracking details have been provided, the risk of loss or damage passes to you. We are not liable for delays, losses, or damage caused by postal services, courier companies, or delays incurred during customs processing. It is the customer’s responsibility to ensure the shipping address is accurate.

International Orders

Customers outside the UK are responsible for all customs charges, import duties, and taxes that may be levied by their country upon arrival. These charges are separate from your shipping costs and are the responsibility of the recipient.

5. Returns, Refunds, and Repairs

Contact Period

If you have any concerns regarding your order, including issues with the product or an intent to return, you must contact us via the Contact Us page within 14 calendar days of receiving your item.

Returns Policy

Returns, exchanges, or repairs are handled on a case-by-case basis. We are dedicated to working with our customers to find a suitable and fair solution.

• Faulty/Damaged Items: If an item is genuinely faulty upon arrival, we will cover the return postage costs and offer a repair, replacement, or full refund.

• Change of Mind: For returns due to a change of mind, the item must be unworn, unused, and in its original condition and packaging. The customer is responsible for all associated return postage costs.

Non-Returnable Items

For hygiene reasons, we reserve the right to refuse returns on earrings unless they are proven to be faulty.

6. Liability and Jewellery Care

Jewellery Care

We provide specific care instructions for our jewellery (usually found on the product page or included with the order). It is the customer’s responsibility to follow these instructions. We are not responsible for damage or faults caused by:

• Misuse or neglect.

• Failure to follow cleaning or care instructions.

• Fair wear and tear (e.g., tarnishing, minor scratches).

• Accidental damage, modification, or attempted repair by the customer or a third party.

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Privacy Policy

1. Data Collection and Usage

We collect personal data to ensure the smooth operation of our business and to fulfil your orders. The data collected includes:

• Identity and Contact Data: Name, email address, delivery address, and telephone number (if provided).

• Transaction Data: Details about payments made and the products you have purchased. We do not store full payment card details; these are handled securely by external payment processors.

• Technical and Usage Data: Information about your browsing session, pages viewed, time spent on the site, and referring websites. This data is collected to improve website functionality and product visibility.

2. How We Use Your Personal Data

Your data is used solely for the following purposes:

• Order Fulfilment: To process your payment, confirm your order, and dispatch your goods to the correct address.

• Service Improvement: To analyse browsing and purchase data to understand trends, improve product selection, and enhance website performance.

• Communication: To contact you regarding your order status, answer customer service inquiries, or notify you of changes to our terms.

• Marketing (Consent Required): If you provide explicit consent, we will use your email address to send you marketing communications, updates, special offers, or our newsletter.

3. Data Disclosure and Security

Third-Party Service Providers

We will never sell or rent your personal data to third parties for marketing purposes. We only share data with essential third-party service providers required to operate our business, specifically:

• Payment Processors: To securely manage payment transactions.

• Delivery/Shipping Providers: To create shipping labels and facilitate delivery tracking.

These third parties are strictly controlled and are prohibited from using your personal data for any purpose other than to provide the requested service.

Security

We take reasonable precautions and follow industry best practices to protect your personal information and prevent its inappropriate loss, misuse, access, disclosure, alteration, or destruction.

4. Your Data Rights

You have several rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You may request that we correct any inaccurate or incomplete data we hold.

• Deletion (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to any legal obligations we may have to retain certain transaction records.

You may exercise any of these rights at any time by contacting us directly via the dedicated Contact Us page.

5. Cookies

Our website uses cookies (small files stored on your device) to enhance and personalize your browsing experience. Cookies help us:

• Keep items in your shopping cart.

• Remember your preferences.

• Analyse traffic and visitor behaviour to improve site features.

By continuing to use our site, you consent to the use of cookies. You may choose to disable cookies through your browser settings, though this may impact the full functionality of the site.